Vendor Agreement

🏪 1. Becoming a Vendor

To sell on FindAm you must:

• Be at least 18 years of age
• Create an account with accurate personal information
• Provide a working WhatsApp number where buyers can reach you
• Set up a shop with valid business or personal details
• Agree to follow Cameroonian law in all your activities

📦 2. Your Listings — Quality Standards

Every listing must have:

• Accurate title — describes exactly what you're selling
• Clear photos — at least 1 photo of the actual item
• Honest description — no false claims or exaggerations
• Real price — the price buyers will actually pay
• Correct category — placed where buyers can find it
• Accurate condition — New, Used (Good), Used (Fair)
• Real location — the actual city where the item is

🚫 3. What You CANNOT Sell

The following items are strictly prohibited on FindAm:

• 🔫 Illegal weapons, firearms, ammunition, explosives
• 💊 Illegal drugs, prescription medications without permit
• 👜 Counterfeit/fake goods (fake iPhones, fake Gucci)
• 📦 Stolen goods of any kind
• 🦏 Endangered animals, ivory, protected wildlife
• 👶 Anything that exploits or endangers children
• 🔞 Adult/pornographic content or services
• 💉 Human body parts, blood, organs
• 🆔 Stolen identity documents
• 📱 Phones reported stolen or with blocked IMEI
• 🎰 Illegal gambling services

💬 4. Communication with Buyers

• Respond to buyer WhatsApp messages within 24 hours
• Be polite and professional in all conversations
• Honor the prices shown on your listings
• Provide accurate information when asked
• Not pressure buyers or use aggressive sales tactics
• Meet buyers in safe, agreed locations

💰 5. Pricing & Payment Rules

• The price shown on your listing is the price you must accept
• No hidden fees or surprise charges allowed
• You arrange payment directly with the buyer
• FindAm does NOT process payments between buyer and vendor
• Common methods: cash on delivery, MTN Mobile Money, Orange Money

🚚 6. Delivery & Fulfillment

• You are responsible for delivering the item as described
• If item is unavailable, notify buyer immediately
• Mark listing as "Sold" once item is no longer available

For Service Providers:

• Show up on time for booked appointments
• Provide service as described in your listing
• If you must cancel, give at least 24 hours notice

⭐ 7. Reviews & Reputation

• Reviews from real buyers cannot be removed unless they violate policies
• You may reply to reviews professionally
• Do NOT create fake reviews for your own shop
• Do NOT pay buyers for positive reviews
• Do NOT threaten buyers who leave honest negative reviews

⚠️ 8. The 3-Strike Policy

FindAm uses a fair 3-strike system:

🚨 9. Instant Ban Offenses

Some violations result in immediate permanent ban:

• Selling prohibited items
• Scamming or defrauding buyers
• Collecting payment and not delivering
• Sexual harassment of buyers
• Hate speech or discrimination
• Threatening or violent behavior
• Creating multiple accounts after a ban

📊 10. Your Data & Analytics

FindAm provides analytics about your shop performance: views, WhatsApp clicks, saves, popular listings. See our Privacy Policy for full details.

💼 11. Featured Listings & Subscriptions

Featured Listings

• Pay to feature listings for increased visibility
• Featured listings appear at the top of search results
• Payments are non-refundable once featured

Vendor Subscriptions

• FREE — Basic listings, limited posts
• BUSINESS — More listings, included featured slots
• PREMIUM — Unlimited listings, priority support

Payments via MTN Mobile Money and Orange Money. All in FCFA.

⚖️ 12. Liability & Disputes

• FindAm is a marketplace, not a party to your sales
• You are solely responsible for your products and transactions
• You are liable for any harm caused by your products
• Disputes with buyers must first be resolved between you

Comply with all Cameroonian tax laws on your sales.

📬 13. Vendor Support