Vendor Agreement
This agreement applies to all vendors who post listings on FindAm.
📌 Important — Please Read Before Posting
This Vendor Agreement is in addition to our Terms of Service. By creating a shop or posting a listing on FindAm, you confirm that you have read, understood and agreed to all terms below.
🏪 1. Becoming a Vendor
To sell on FindAm you must:
- Be at least 18 years of age
- Create an account with accurate personal information
- Provide a working WhatsApp number where buyers can reach you
- Set up a shop with valid business or personal details
- Agree to follow Cameroonian law in all your activities
📦 2. Your Listings — Quality Standards
Every listing must have:
- Accurate title — describes exactly what you're selling
- Clear photos — at least 1 photo of the actual item
- Honest description — no false claims or exaggerations
- Real price — the price buyers will actually pay
- Correct category — placed where buyers can find it
- Accurate condition — New, Used (Good), Used (Fair)
- Real location — the actual city where the item is
🚫 3. What You CANNOT Sell
The following items are strictly prohibited on FindAm:
- 🔫 Illegal weapons, firearms, ammunition, explosives
- 💊 Illegal drugs, prescription medications without permit
- 👜 Counterfeit/fake goods (fake iPhones, fake Gucci)
- 📦 Stolen goods of any kind
- 🦏 Endangered animals, ivory, protected wildlife
- 👶 Anything that exploits or endangers children
- 🔞 Adult/pornographic content or services
- 💉 Human body parts, blood, organs
- 🆔 Stolen identity documents
- 📱 Phones reported stolen or with blocked IMEI
- 🎰 Illegal gambling services
💬 4. Communication with Buyers
- Respond to buyer WhatsApp messages within 24 hours
- Be polite and professional in all conversations
- Honor the prices shown on your listings
- Provide accurate information when asked
- Not pressure buyers or use aggressive sales tactics
- Meet buyers in safe, agreed locations
💰 5. Pricing & Payment Rules
- The price shown on your listing is the price you must accept
- No hidden fees or surprise charges allowed
- You arrange payment directly with the buyer
- FindAm does NOT process payments between buyer and vendor
- Common methods: cash on delivery, MTN Mobile Money, Orange Money
🚚 6. Delivery & Fulfillment
- You are responsible for delivering the item as described
- If item is unavailable, notify buyer immediately
- Mark listing as "Sold" once item is no longer available
For Service Providers:
- Show up on time for booked appointments
- Provide service as described in your listing
- If you must cancel, give at least 24 hours notice
⭐ 7. Reviews & Reputation
- Reviews from real buyers cannot be removed unless they violate policies
- You may reply to reviews professionally
- Do NOT create fake reviews for your own shop
- Do NOT pay buyers for positive reviews
- Do NOT threaten buyers who leave honest negative reviews
⚠️ 8. The 3-Strike Policy
FindAm uses a fair 3-strike system:
First Strike — Warning
Email warning. Listing may be removed. Account stays active.
Second Strike — Temporary Suspension
7-day suspension. Cannot post new listings. Existing listings hidden.
Third Strike — Permanent Ban
Account permanently banned. Cannot create new account.
🚨 9. Instant Ban Offenses
Some violations result in immediate permanent ban:
- Selling prohibited items
- Scamming or defrauding buyers
- Collecting payment and not delivering
- Sexual harassment of buyers
- Hate speech or discrimination
- Threatening or violent behavior
- Creating multiple accounts after a ban
📊 10. Your Data & Analytics
FindAm provides analytics about your shop performance: views, WhatsApp clicks, saves, popular listings. See our Privacy Policy for full details.
💼 11. Featured Listings & Subscriptions
Featured Listings
- Pay to feature listings for increased visibility
- Featured listings appear at the top of search results
- Payments are non-refundable once featured
Vendor Subscriptions
- FREE — Basic listings, limited posts
- BUSINESS — More listings, included featured slots
- PREMIUM — Unlimited listings, priority support
Payments via MTN Mobile Money and Orange Money. All in FCFA.
⚖️ 12. Liability & Disputes
- FindAm is a marketplace, not a party to your sales
- You are solely responsible for your products and transactions
- You are liable for any harm caused by your products
- Disputes with buyers must first be resolved between you
Comply with all Cameroonian tax laws on your sales.
📬 13. Vendor Support
💬 WhatsApp: +237 681 703 716
⏰ Response time: Within 48 hours
🤝 Vendor Commitment
By posting on FindAm, I commit to:
- ✅ Be honest in all my listings
- ✅ Respond to buyers within 24 hours
- ✅ Honor my listed prices
- ✅ Only sell items I actually have
- ✅ Treat buyers with respect
- ✅ Follow Cameroonian law
- ✅ Build a trusted business on FindAm
Welcome to FindAm — let's grow your business together!
📧 Contact Support💬 WhatsApp