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Privacy Policy
We are committed to protecting your privacy and personal data on FindAm Marketplace.
Last updated: April 20, 2026
π’ 1. Who We Are
FindAm is Cameroon's #1 online marketplace connecting buyers and vendors across the country. We operate the website at findam.co and the FindAm Vendor mobile application.
π§ Email: noelnkwain@gmail.com
π¬ WhatsApp: +237 681 703 716
π Website: findam.co
π 2. Information We Collect
Information you provide directly:
- Account information β name, email, phone number
- Listing information β titles, descriptions, prices, photos
- Shop information β shop name, description, logo, banner
- WhatsApp number β so buyers can contact you
Information collected automatically:
- Device information, browser type, location data
- Usage analytics, page views, listing interactions
- Push notification tokens (only with your permission)
βοΈ 3. How We Use Your Information
- Create and manage your account
- Display your listings on the marketplace
- Connect buyers with vendors via WhatsApp
- Send notifications about your listings and bookings
- Provide analytics about your shop performance
- Prevent fraud and ensure platform safety
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We never sell your personal data to advertisers or third parties.
π¬ 4. WhatsApp Communications
FindAm uses WhatsApp as the primary way for buyers and vendors to communicate. When a buyer clicks "Contact on WhatsApp":
- They are redirected to WhatsApp to message you directly
- We track the click for analytics but do NOT read your messages
- All conversations happen directly between you and the buyer
π FindAm never sees the content of your WhatsApp conversations.
βοΈ 5. Your Rights
- Access β Request a copy of all your data
- Correction β Update your information at any time
- Deletion β Request deletion of your account
- Portability β Get your data in a readable format
- Objection β Opt out of non-essential data processing
To exercise any of these rights, contact us at noelnkwain@gmail.com. We respond within 30 days.
π‘οΈ 6. Data Security
- All data is transmitted over HTTPS (encrypted)
- Passwords are never stored β we use Clerk for secure authentication
- Our database is encrypted at rest
- Images are stored securely on Cloudinary
β οΈ If you believe your account has been compromised, contact us immediately at noelnkwain@gmail.com
πΆ 7. Children's Privacy
FindAm is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, contact us immediately and we will delete it.
π¬ 8. Contact Us
π§ Email: noelnkwain@gmail.com
π¬ WhatsApp: +237 681 703 716
β° Response time: Within 48 hours